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FAQs on bedding, bedsheets and bath towels

Everything on Kapas bedlinen and bath products

Bedding

Our sheets are made from 400 thread count, 37mm extra-long staple cotton in order to guarantee long-lasting, soft and comfortable bed sheets.

Many suppliers focus on the type of cotton, be it Supima, Egyptian or regular cotton. We found that the name of the cotton means little – cotton suppliers of different regions brand their cotton to command a higher premium with no impact on quality. What really mattered was the length of the staple and most sheets sold elsewhere used short-staple cotton. We invested in 37mm extra-long staple cotton (short-staple cotton = 29mm, long-staple cotton = 32mm) for our bedding, providing a smooth, soft touch for blissful sleep.

Thread count is often misrepresented and doesn’t actually indicate quality, what matters more is the quality of the fibre, the weave and fabric finishes. However thread count will affect the thickness and feel of the sheets.

 

In the market, you will see thread counts ranging from 50 to 1500. After thorough research and endless testing, we found that thread count matters – up to a certain level. Anything more than 500 thread count is highly suspicious and is seemed to be purely marketing.

 

We believe in the Goldilocks Principle. Our optimal thread count was 400 to guarantee long-lasting, soft and comfortable sheets without it being too thick and suffocating us in our humid weather.

For super king sheets, we manufacture 35cm (13.8 inches) deep-pocket bed sheets to account for almost all mattress heights. For all other sizes, we manufacture 40cm (15-16 inches) deep-pocket bed sheets.

Yes, they do, and it’s a good thing! Anti-wrinkle sheets are made with formaldehyde (a known carcinogenic substance used for anti-wrinkle treatment). Since your skin will be in contact with our sheets for roughly 8 hours each day, our sheets are Oeko-Tex® certified with each and every component, i.e. every thread, button and accessory, has been tested to ensure no harmful substances, keeping you and your family safe.

However, our sheets do tend to wrinkle and pill less than other poorer cotton sheets due to its longer staple cotton fibres.

Specially made for Asian beds, our sheets have been carefully measured to fit most beds while providing extra leeway to account for cotton shrinkage.

  • Fitted sheets:

    • Fitted Super King – 202cm x 202cm x 35cm
    • Fitted King – 183cm x 193cm x 40cm
    • Fitted Queen – 153cm x 193cm x 40cm
    • Fitted Super Single – 110cm x 193cm x 40cm
    • Fitted Single – 94cm x 193cm x 40cm

    Duvet covers:

    • Duvet cover Super King – 260cm x 230cm
    • Duvet cover King – 240cm x 210cm
    • Duvet cover Queen – 210cm x 210cm
    • Duvet cover Single/Super Single – 150cm x 120cm

    Flat sheets:

    • Flat sheet Queen – 250cm x 290cm
    • Flat sheet King – 277cm x 290cm

    Pillowcases and bolstercases:

    • Pillow Case (no sham) – 50cm x 75cm
    • Bolster Case – 37cm x 107cm

Care - bedding

For softer bedsheets, for the first wash, add 1 cup of baking soda to your wash cycle and 1⁄2 cup of white vinegar to the rinse cycle. We have tested this multiple times and it has a huge impact towards the softness of your sheets.

Kapas sheets will get softer and better with every wash. To maintain quality and longevity they should be changed every 7-10 days. Machine wash in cool to warm water that’s less than 40°C with like colours and fabrics, using a small amount of good quality liquid detergent (usually around half of the recommended detergent amount).

Avoid using fabric softeners and chlorine bleach. For more information on product care please see our Care Guide

We highly recommend line drying for our sheets. Although not ideal, you can also tumble dry cotton bedding using a low heat setting to prevent shrinkage. We also recommend removing the sheets before the cycle ends and shaking out the creases (much easier when the sheets are still a little damp!).

Replace sheets when they show obvious signs of ageing such as fraying, stains or fading colour. Pillowcases will require more frequent replacement. To extend the life of your sheets, store them out of sunlight, in a cool, dry area and not in plastic containers which promote yellowing and mildew. To keep your linen cupboard neat and finding sheets a breeze, store each set in its matching pillowcase.

Yes, they do, and it’s a good thing! Anti-wrinkle sheets are made with formaldehyde (a known carcinogenic substance used for anti-wrinkle treatment). Since your skin will be in contact with our sheets for roughly 8 hours each day, our sheets are Oeko-Tex® certified with each and every component, i.e. every thread, button and accessory, has been tested to ensure no harmful substances, keeping you and your family safe.

Duvets

Our down duvet insert is made from a high down to feather ratio, ideal for our warm weather. It is encased in 100% 300TC soft, silky cotton sateen.

Our cotton duvet insert is made of 100% cotton-fill and encased in 350TC of cotton sateen.

Our alternative down duvet is made from 100% siliconized hollow fiber and encased in 100% cotton sateen casing.

Down is the light, fluffy coating beneath the feathers of ducks and geese. Each down cluster is made from thousands of tiny fibers, like little cotton balls between the bird’s skin and feathers. Ounce per ounce down is the most efficient insulator for bedding products. It is not only lighter weight, but also has the unique ability to “breathe”, allowing excess heat and humidity to escape and allowing you to reach an ideal temperature.

Down clusters are naturally very durable, it is not uncommon for people to use a down bedding item for a dozen years or more before replacing it.

Down is also naturally flame retardant, making it an excellent choice for safe sleeping.

Both our down and alternative down duvet inserts are OEKO-TEX certified, which means they are free from harmful chemicals.

Our down duvet is also Responsible Down Standard (“RDS”) certified. The Responsible Down Standard (RDS) aims to ensure that down and feathers come from animals that have not been subjected to any unnecessary harm.

Our cotton duvet filling is made from unbleached natural cotton without using any chemicals.

Our down duvets are made from down and feathers, while our cotton duvets are made from cotton. Our alternative down is made from a synthetic fiber called siliconized hollow fiber. All three are encased in 100% cotton sateen for a cool, breathable experience.

The down duvet will give a ‘poofier’ feel, similar to a 5-star hotel bed, while the cotton duvet has a weightier, thinner feel. The alternative down insert mimics the down feeling.

If you are allergic to feathers and prefer a hypoallergenic duvet, the cotton or alternative down duvet is more suitable. It is also more economical compared to the down duvet.

However, if you’re looking for that ‘cloud-like’ sleep experience, the down duvet is the way to go.

For further information, please refer to our comparison table here.

Don’t worry, this is completely normal!

That crinkly noise of the duvet is due to the downproof cotton casing, which prevents the feathers from escaping. With gradual use over time, these threads will eventually soften up, and the crinkly sound will reduce gradually.

However, if the noise bothers you, do opt for our cotton duvet inserts instead.

You do not need to wash your duvet regularly as it is protected by the duvet cover.

Down duvet: Spot cleaning is recommended for small stains with mild soap and water. You should dry-clean your duvet only if absolutely necessary as it will shorten the lifespan of the duvet. Do not bleach. Fluff regularly for even fill distribution.

Cotton duvets: Spot clean for mild stains. Dry-clean only. Machine washing will result in some shrinkage and is not recommended.

Alternative down duvets: Machine washable – gentle wash only. Hang to dry or put into a dryer for a fluffier outcome.

Orders

All bedding orders can be checked in your Account tab. 

Please give us a call at +60 17-889 4778 or email us at hello@kapasliving.com (9am – 5pm, Mondays to Fridays). We will do our best to change the shipping address.

If you would like to cancel your order, kindly email us within 30 minutes of placing your order to ensure that we do not begin processing the shipping of your sheets to you.

Yes of course you can! Who wouldn’t love to receive a good nights’ sleep in a package?

Simply key in their address in the mailing address and the sheets will be sent to them. Please include any message you would like in the notes. We can add in a special handwritten note for you.

 

We recently launched our eco-friendly packaging. If you would prefer our old packaging, or have special instructions on packing, please either drop us an email or include it in the note.

If the box or packaging is important to you as it is a gift, we will add special reinforcement to the box and do our best to make sure it reaches you in good condition.

We accept credit cards, FPX (bank transfers), GrabPay, myIOU or Hoolah payments. More information on Hoolah can be found here. We are also able to accept direct transfers upon request. Please drop us a whatsapp or email and we can arrange this for you.

For our nearer Klang Valley customers, we are based in Taman Desa and we are able to provide a sample viewing there if needed. For our other customers, please note our 30 day guarantee where you are able to purchase it first, and return the product if unhappy.

Yes, we now have that service available! The alteration services are only available for larger sized items to smaller sized items. 

The alteration service for the items are as below. All prices listed are for individual items:  

  • Bedsheets – RM 55.00
  • Duvet cover – RM 30.00
  • Pillowcase – RM 15.00

Please allow us about 2 weeks to get the alterations done and the items sent to you.  Please note that upon alteration, the return/ refund guarantee is no longer valid.

Our eco-friendly packaging comes in recyclable boxes based on feedback from our customers. We also have an option for gift packaging (our magnetic boxes) which will be protected for shipping.

We are able to include customised notes to the packaging – just leave us the details in the notes section of the order 🙂

The pictures below illustrate the differences:

ECO-FRIENDLY PACKAGING

Eco-friendly packaging - bedsheets

GIFT PACKAGINGLuxurious box

Exchange and refund policies

We want every single person who has bought a Kapas bedding set to be completely happy with their purchase. We have a 30-day guarantee period, during which, if you are unhappy with the quality of your sheets, you can return them to us for a refund or an exchange. Kindly note that the sheets can only be returned or refunded if they are in their original packaging with all tags still attached. Sheets that are stained, washed and/or soiled cannot be returned.

If you would like to wash your sheets and are still worried about guarantees, please wash only 1 pillowcase first. We will accept returns with 1 pillowcase washed for change of mind, but in the interest of sustainability, we are unable to accept sheets returned that are completely washed.

We do accept exchanges for size and colour. Please note that the time taken would depend on the stock that we have in store and that this would affect the shipping time needed to send the new sheets back to you. Kindly note that Kapas does not cover the shipping cost to sending the sheets back to us and for sending new sheets to you.

If you are exchanging the sheets for a cheaper priced one, for example, a king fitted sheet to a single fitted sheet, we would refund the price difference via the same payment method received.

However, if the price of the newly exchanged sheets are of a higher price, you would have to pay for the difference in price before we ship it out to you.  

Write to us at hello@kapasliving.com and we’d be happy to assist you with the return of the bedding/ sheets and your refund. Please note that would only be able to process refunds during working hours, 9am – 5pm from Mondays to Fridays.  

Please get in touch with us if you have received a defective product once you have received it. We’d be happy to get it changed within 30 days of purchase.

Please allow for slight colour difference in the product. Colour difference will not be covered in the warranty. 

Refunds will be processed and returned within 7 to 14 working days, depending on the payment method and the bank.

We are not responsible for return shipping on international orders and are unable to reimburse for international return shipping charges. 

Shipping

If all your bedding orders are in stock, we’d be able to send you an order confirmation email within 30 minutes and will ship out the product the next working day. The tracking code is usually emailed by our logistic partners, but we will send it again upon request. The order(s) should reach you within 5 working days for West Malaysia and it usually takes 2-3 business days post dispatch for Klang Valley residents, although it depends on Pos Laju service.

For Singapore and East Malaysia residents, please allow 10-14 working days for delivery.

We ship worldwide! However, please double check sizing as different countries have different bedding sizes. 

Pricing for shipping varies by location:

  • West Malaysia – free shipping above RM150 or flat rate of RM7.50
  • East Malaysia – free shipping above RM400 or flat rate of RM25
  • Singapore – free shipping above S$200, flat rate of RM40 (c.S$13). Purchases above S$400 are subject to GST
  • ASEAN and other parts of the world – RM350

Please check custom taxes/duties for your respective country or email us for more information.

Kapas does offer free shipping for these bedding orders below:

  • West Malaysia – orders above RM150
  • East Malaysia – orders above RM400
  • Singapore – orders above RM200 or S$70 

Still need help?

Get in touch with us!​

Kapas contact help logo Malaysia Singapore

Email : hello@kapasliving.com
Phone : +60 17-889 4778

Free shipping – M’sia & S’pore

Above RM150 (WM), RM400 (EM) & S$70 (S'pore)

Easy 30 day returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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