We want every single person who has bought a Kapas product to be completely happy with their purchase. We have a 30-day guarantee period, during which, if you are unhappy with the quality of your product, be it bedsheets or towels, you can return them to us for a refund or an exchange. Kindly note that the bedsheets, duvets, pillows, towels or protectors can only be returned or refunded if they are in their original packaging with all tags still attached. Sheets and towels that are washed, stained and/or soiled cannot be returned.

We do accept exchanges for size and colour. Please note that the time taken would depend on the stock that we have in store and that this would affect the shipping time needed to send the new bedsheets and towels back to you. Kindly note that Kapas does not cover the shipping cost to sending the bedsheets or towels back to us and for sending the new bedsheets or towels to you.

If you are exchanging the items for a cheaper priced one, for example, a king fitted sheet to a single fitted sheet, we would refund the price difference.

However, if the price of the newly exchanged bedsheets are of a higher price, you would have to pay for the difference in price before we ship it out to you.

Further details on our return policy can be found here.