FAQs on bedding, bedsheets and bath towels

Our sheets are made from 400 thread count, 37mm extra-long staple cotton in order to guarantee long-lasting, soft and comfortable bed sheets.

Many suppliers focus on the type of cotton, be it Supima, Egyptian or regular cotton. We found that the name of the cotton means little – cotton suppliers of different regions brand their cotton to command a higher premium with no impact on quality. What really mattered was the length of the staple and most sheets sold elsewhere used short-staple cotton. We invested in 37mm extra-long staple cotton (short-staple cotton = 29mm, long-staple cotton = 32mm) for our bedding, providing a smooth, soft touch for blissful sleep.

Thread count is often misrepresented and doesn’t actually indicate quality, what matters more is the quality of the fibre, the weave and fabric finishes. However thread count will affect the thickness and feel of the sheets.

In the market, you will see thread counts ranging from 50 to 1500. After thorough research and endless testing, we found that thread count matters – up to a certain level. Anything more than 500 thread count is highly suspicious and is seemed to be purely marketing.

We believe in the Goldilocks Principle. Our optimal thread count was 400 to guarantee long-lasting, soft and comfortable sheets without it being too thick and suffocating us in our humid weather.

For super king sheets, we manufacture 35cm (13.8 inches) deep-pocket bed sheets to account for almost all mattress heights.

For all other sizes, we manufacture 40cm (15-16 inches) deep-pocket bed sheets.

Yes, they do, and it’s a good thing! Anti-wrinkle sheets are made with formaldehyde (a known carcinogenic substance used for anti-wrinkle treatment). Since your skin will be in contact with our sheets for roughly 8 hours each day, our sheets are Oeko-Tex® certified with each and every component, i.e. every thread, button and accessory, has been tested to ensure no harmful substances, keeping you and your family safe.

However, our sheets do tend to wrinkle and pill less than other poorer cotton sheets due to its longer staple cotton fibres.

Specially made for Asian beds, our sheets have been carefully measured to fit most beds while providing extra leeway to account for cotton shrinkage.

Fitted sheets

• Fitted Super King – 202cm x 202cm x 35cm
• Fitted King – 183cm x 193cm x 40cm
• Fitted Queen – 153cm x 193cm x 40cm
• Fitted Super Single – 110cm x 193cm x 40cm
• Fitted Single – 94cm x 193cm x 40cm

Duvet covers:

• Duvet cover Super King – 260cm x 230cm
• Duvet cover King – 240cm x 210cm
• Duvet cover Queen – 210cm x 210cm
• Duvet cover Single/Super Single – 150cm x 210cm

Flat sheets:

• Flat sheet Queen – 250cm x 290cm
• Flat sheet King – 277cm x 290cm

Pillowcases and bolstercases:

• Pillow Case (no sham) – 50cm x 75cm
• Bolster Case – 37cm x 107cm

For softer bedsheets, for the first wash, add 1 cup of baking soda to your wash cycle and 1⁄2 cup of white vinegar to the rinse cycle. We have tested this multiple times and it has a huge impact towards the softness of your sheets.

Kapas sheets will get softer and better with every wash. To maintain quality and longevity they should be changed every 7-10 days. Machine wash in cool to warm water that’s less than 40°C with like colours and fabrics, using a small amount of good quality liquid detergent (usually around half of the recommended detergent amount).

Avoid using fabric softeners and chlorine bleach. For more information on product care please see our Care Guide

We highly recommend line drying for our sheets. Although not ideal, you can also tumble dry cotton bedding using a low heat setting to prevent shrinkage.

We also recommend removing the sheets before the cycle ends and shaking out the creases (much easier when the sheets are still a little damp!).

Replace sheets when they show obvious signs of ageing such as fraying, stains or fading colour. Pillowcases will require more frequent replacement.

To extend the life of your sheets, store them out of sunlight, in a cool, dry area and not in plastic containers which promote yellowing and mildew. To keep your linen cupboard neat and finding sheets a breeze, store each set in its matching pillowcase.

Our down duvet insert is made from a high down to feather ratio, ideal for our warm weather. It is encased in 100% 300TC soft, silky cotton sateen.

Our cotton duvet insert is made of 100% cotton-fill and encased in 350TC of cotton sateen.

Our alternative down duvet is made from 100% siliconized hollow fiber and encased in 100% cotton sateen casing.

Down is the light, fluffy coating beneath the feathers of ducks and geese. Each down cluster is made from thousands of tiny fibers, like little cotton balls between the bird’s skin and feathers. Ounce per ounce down is the most efficient insulator for bedding products. It is not only lighter weight, but also has the unique ability to “breathe”, allowing excess heat and humidity to escape and allowing you to reach an ideal temperature.

Down clusters are naturally very durable, it is not uncommon for people to use a down bedding item for a dozen years or more before replacing it.

Down is also naturally flame retardant, making it an excellent choice for safe sleeping.

Our down duvets are made from down and feathers, while our cotton duvets are made from cotton. Our alternative down is made from a synthetic fiber called siliconized hollow fiber. All three are encased in 100% cotton sateen for a cool, breathable experience.

The down duvet will give a ‘poofier’ feel, similar to a 5-star hotel bed, while the cotton duvet has a weightier, thinner feel. The alternative down insert mimics the down feeling.

If you are allergic to feathers and prefer a hypoallergenic duvet, the cotton or alternative down duvet is more suitable. It is also more economical compared to the down duvet.

However, if you’re looking for that ‘cloud-like’ sleep experience, the down duvet is the way to go.

Don’t worry, this is completely normal!

That crinkly noise of the duvet is due to the downproof cotton casing, which prevents the feathers from escaping. With gradual use over time, these threads will eventually soften up, and the crinkly sound will reduce gradually.

However, if the noise bothers you, do opt for our cotton duvet inserts instead.

You do not need to wash your duvet regularly as it is protected by the duvet cover.

Down duvet: Spot cleaning is recommended for small stains with mild soap and water. You should dry-clean your duvet only if absolutely necessary as it will shorten the lifespan of the duvet. Do not bleach. Fluff regularly for even fill distribution.

Cotton duvets: Spot clean for mild stains. Dry-clean only. Machine washing will result in some shrinkage and is not recommended.

Alternative down duvets: Spot clean for mild stains. Dry-clean only.

Both our down and alternative down duvet inserts are OEKO-TEX certified, which means they are free from harmful chemicals.

Our down duvet is also Responsible Down Standard (“RDS”) certified. The Responsible Down Standard (RDS) aims to ensure that down and feathers come from animals that have not been subjected to any unnecessary harm.

Our cotton duvet filling is made from unbleached natural cotton without using any chemicals.

DOWN FEATHER PILLOW

Our down pillow is made of:

• outer layer –75/25 duck down to feather ratio
• inner core – 90% feathers, 10% down

It is encased in 100% 233TC soft, silky down-proof fabric.

BESPOKE PILLOW

• A blend of memory foam and microfiber
• Casing is made of 350gsm ice-fabric for a cooling touch

ALTERNATIVE DOWN PILLOW

• Filling: 0.9D microfiber
• Casing: 205TC 100% cotton

Our down pillow is OEKO-TEX certified, which means they are free from harmful chemicals.

Similar to our down duvet, it is also Responsible Down Standard (“RDS”) certified. The Responsible Down Standard (RDS) aims to ensure that down and feathers come from animals that have not been subjected to any unnecessary harm.

Please spot clean your pillow. When absolutely necessary, gentle wash the pillow in the washing machine and dry on low heat. Please check washing instructions for more details on washing the various pillows.

Wash your towels in a gentle cycle with mild detergent, avoiding optical brighteners which may cause discolouration.

Optional: To achieve softer towels, add 1 cup of baking soda to your wash cycle and ½ cup of white vinegar to the rise cycle.

Chemical residue (such as those from detergents and fabric softeners) and grime may build up over time and make your towels feel rough and less absorbent. The combination of baking soda and vinegar will help remove them and restore your towels to their original, soft and fluffy feel.

In addition, baking soda will also naturally eliminate musty odours and leave your towel smelling fresh and clean.

Use this method for your first wash and repeat every 6 weeks or so. Wash with a lighter load and avoid fabric softeners and bleach.

We highly recommend tumble drying your towels. It will make your towel soft and fluffy, but remember to use a low heat setting as high temperatures from the dryer can damage the cotton fibres and cause towel shrinkage.

If you line dry your towels, shake the towels out well before hanging them up or toss them into the dryer on a cool setting to fluff up the cotton fibres and soften your towel.

Dry in a well-ventilated shaded area as strong sunlight causes fading and makes the towels hard.

Occasionally, you may catch the towel while washing or using it and some cotton loops on your towel may come loose. That is perfectly normal. As our Kapas towels are woven, a pulled loop will not unravel the towel or compromise its softness. Just use a pair of scissors to cut off the pulled loop and continue enjoying your soft, fluffy Kapas towels!

Our KapasLUXE collection is made from 100% extra-long staple cotton

The LUXE collection is made from the highest grade of cotton which results in the softest towels ever. Even without tumble drying, these towels come out super soft. Also, in terms of absorbency the LUXE collection has high absorbency compared to all towels in the market.

All orders can be checked in your Account tab. 

Please give us a call at +60 17-889 4778 or email us at hello@kapasliving.com (9am – 5pm, Mondays to Fridays).

We will do our best to change the shipping address.

If you would like to cancel your order, kindly email us within 30 minutes of placing your order to ensure that we do not begin processing the shipping of your sheets to you.

Yes of course you can! Who wouldn’t love to receive a good nights’ sleep in a package?

Simply key in their address in the mailing address and the sheets will be sent to them. Please include any message you would like in the notes. We can add in a special handwritten note for you.

If the box or packaging is important to you as it is a gift, we will add special reinforcement to the box and do our best to make sure it reaches you in good condition.

We accept credit cards, FPX (bank transfers), GrabPay, myIOU or Hoolah payments. More information on Hoolah can be found here. We are also able to accept direct transfers upon request. Please drop us a whatsapp or email and we can arrange this for you.

For our nearer Klang Valley customers, we are based in Taman Desa and we are able to provide a sample viewing there if needed. For our other customers, please note our 30 day guarantee where you are able to purchase it first, and return the product if unhappy.

Share details about your shipping policies, item returns, or customer service.

Yes, we now have that service available! The alteration services are only available for larger sized items to smaller sized items. 

The alteration service for the items are as below. All prices listed are for individual items:  

• Bedsheets – RM 85.00
• Duvet cover – RM 85.00
• Pillowcase – RM 30.00

Please allow us about 2 weeks to get the alterations done and the items sent to you.  Please note that upon alteration, the return/ refund guarantee is no longer valid.

We want every single person who has bought a Kapas bedding set to be completely happy with their purchase. We have a 30-day guarantee period, during which, if you are unhappy with the quality of your sheets, you can return them to us for a refund or an exchange. Kindly note that the sheets can only be returned or refunded if they are in their original packaging with all tags still attached. Sheets that are stained, washed and/or soiled cannot be returned.

We do accept exchanges for size and colour. Please note that the time taken would depend on the stock that we have in store and that this would affect the shipping time needed to send the new sheets back to you. Kindly note that Kapas does not cover the shipping cost to sending the sheets back to us and for sending new sheets to you.

If you are exchanging the sheets for a cheaper priced one, for example, a king fitted sheet to a single fitted sheet, we would refund the price difference via the same payment method received.

However, if the price of the newly exchanged sheets are of a higher price, you would have to pay for the difference in price before we ship it out to you.  

Just message us. We’ll help you with it, don’t worry its fast. You may contact us at hello@kapasliving.com or our whatsapp +6017 889 4778 and we’d be happy to assist you on next steps. 

Please note that return shipping is borne by the customer. 

Please get in touch with us if you have received a defective product once you have received it. We’d be happy to get it changed within 30 days of purchase.

Please allow for slight colour difference in the product. Colour difference will not be covered in the warranty. 

Refunds will be processed and returned within 1 to 14 working days, depending on the payment method and the bank.

We are not responsible for return shipping on international orders and are unable to reimburse for international return shipping charges. 

If all your bedding orders are in stock, we’d be able to send you an order confirmation email within 30 minutes and will ship out the product the next working day. The tracking code is usually sent via SMS by our logistic partners, but we will send it again upon request. The order(s) should reach you within 3 working days for West Malaysia and it usually takes 1 business day post dispatch for Klang Valley residents, although it depends on the courier’s service.

For Singapore, it should reach you within 3-5 working days.

For East Malaysia residents, please allow 3-7 working days for delivery.

We ship worldwide! However, please double check sizing as different countries have different bedding sizes. 

Pricing for shipping varies by location:

• West Malaysia – free shipping above RM150 or flat rate of RM7.50
• East Malaysia – free shipping above RM400 or flat rate of RM20
• Singapore – flat rate of RM40 (c.S$13). Purchases above S$400 are subject to GST
• ASEAN and other parts of the world – RM350 (please enquire – this price may vary based on location)

Please check custom taxes/duties for your respective country or email us for more information.

Share details about your shipping policies, item returns, or customer service.

Kapas’ shipping rates are as below:

• West Malaysia – RM7.50 with free shipping for orders above RM150
• East Malaysia – Flat rate RM20