Refunds and returns
Our guarantee to you
We want every single person who has bought a Kapas bedding set to be completely happy with their purchase. We have a 30-day guarantee period, during which, if you are unhappy with the quality of your sheets or duvets, you can return them to us for a refund or an exchange. Kindly note that the products can only be returned or refunded if they are in their original packaging and unwashed with all tags still attached. Sheets that are stained, washed and/or soiled cannot be returned.
If you would like to wash your sheets and are still worried about guarantees, please wash only 1 pillowcase first. We will accept returns for sets with 1 pillowcase washed for change of mind, but in the interest of sustainability, we are unable to accept sheets returned that are completely washed.
We do accept exchanges for size and colour. Please note that the time taken would depend on the stock that we have in store and that this would affect the shipping time needed to send the new sheets back to you. Kindly note that Kapas does not cover the shipping cost to sending the sheets back to us and for sending new sheets to you.
If you are exchanging the sheets for a cheaper priced one, for example, a king fitted sheet to a single fitted sheet, we would refund the price difference via the same payment method received.
However, if the price of the newly exchanged sheets are of a higher price, you would have to pay for the difference in price before we ship it out to you.
Write to us at email@example.com or whatsapp us at +6017-889 4778 and we’d be happy to assist you with the return of the bedding/ sheets and your refund. Please note that would only be able to process refunds during working hours, 9am – 5pm from Mondays to Fridays.
Please get in touch with us if you have received a defective product once you have received it. We’d be happy to get it changed.
Please allow for slight colour difference in the product. Colour difference will not be covered in the warranty.
Refunds will be processed and returned within 3 to 14 working days, depending on the payment method and the bank.
We are not responsible for return shipping on international orders and are unable to reimburse for international return shipping charges.